We provide a complementary service and derive our income from the supply of replacement vehicles involved in non fault accidents along with a small percentage of the repair charges from the repairer.
We have a nationwide network of approved repairers who are the country’s leading independent network of body shops with a focus on customer service and quality of repair.
Our incidents are managed by an experienced and dedicated claims handling team, providing drivers with a central point of contact for help and advice when they need it most.
All customer contact and incidents are handled by our U.K. first response team manned by trained staff via a dedicated 24 hour free phone telephone service.
Replacement vehicle - If you are the innocent party involved in the accident, you are entitled by law not to be disadvantaged as a result. As the driver of the vehicle, you have the right to expect the use of a similar make and model whilst your own vehicle is undergoing repair and the costs associated with the hire paid by the guilty party.
If you are at fault, either fully or partially, you will be provided with one of two alternatives:
Courtesy Car Provision or Upgrade Facility
If your vehicle is undriveable we also provide a 24 hour roadside recovery service for accident related emergencies.
If you are unfortunate enough to be injured in a non-fault incident we also provide a complementary Uninsured Loss Recovery & Personal Injury recovery service along with complementary legal assistance and advice. Delivery of replacement vehicle to location that suits you and onward delivery of damaged vehicle to nationwide network of repairers via professional uniformed delivery drivers.
Your Legal Entitlement
If you are the innocent party involved in a non-fault road traffic accident, we can provide you with a vehicle of equal value. The law entitles you to not to be disadvantaged as a result of a non-fault accident and you have the right to direct the repair to a repairer of your choice and to hire a similar vehicle for the duration of the repair period with all the costs associated with the hire and the repair paid by the guilty party’s insurance company.As the owner the vehicle, you may well expect to have use of a similar vehicle whilst your own car is off the road undergoing repairs. Provided that we are satisfied that you are the non-fault driver and have need of a prestige vehicle, we are prepared to enter into a hire and repair agreement with you and undertake to collect the hire and repair charges plus any other uninsured losses from the guilty third party driver’s insurance company, on your behalf.
We are legally obliged to ensure that you, our client, sign a hire and repair agreement as without such a contract we would not be able to recover the cost of the car hire and repair from the third party insurer.
Why Choose Affinity Accident Management Support?
Complimentary Service
One stop shop (Fault & Non Fault Accidents)
- 24/7 driver contact, claims and advice
- 24 hour accident roadside recovery service
- Administration – repairs, estimates & claims handling
- Collection & Delivery of all vehicles
- Courtesy Car, Like for Like or upgrade facility
Dedicated first response team via one call free phone contact number
Understanding & experience of claims handling process
Genuine Parts and Guaranteed Repairs
Quality service and post repair measurement
Nationwide repairer network
Legal services –Uninsured Loss Recovery & Personal Injury
If you are unfortunate enough to be involved in an accident please contact us free on:
0800 408 0319
